Veterinary Careers

Practice
At Indian Hills Animal Clinic, we offer pet wellness care based on the belief that prevention is the best means to protect your pet’s well-being while minimizing the lifetime cost of care. This includes comprehensive semi-annual physical exams, laboratory work, nutritional counseling, specialized care for senior-aged pets, balanced vaccines, microchip pet identification, and a variety of other veterinary services.

More about the Role
Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.

Competencies

• Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
  
• Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas.
  
• Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
  
• Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
  
• Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
  
• Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
• Processes cash, checks, charge card payments and credit account payments.
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
• Assists in the updating of client/patient files, as needed.
• Prepares and sends client correspondence.
• Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
• Performs a backup of the computer system on a regular basis, as directed.
• Performs and oversees the performance of posting daily business.
• Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
• Answers incoming telephone calls applying proper telephone etiquette.
• Presents clients with medications, instructions, new client kits and any other take home items.
• Handles emergency situations with great care, patience, and following established clinic policies and procedures.
• Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

Requirements/Qualifications

• Ability to work on Saturdays as required
• High school diploma or equivalent
• Previous veterinary experience preferred
• Practices OSHA safety techniques including proper PPE

Benefits Offered

Benefits offered may vary depending on full or part time employment status according to company policy.

Pay Range
USD $12.00 – USD $12.00 /Hr.

Apply now →

Practice
At Indian Hills Animal Clinic, we offer pet wellness care based on the belief that prevention is the best means to protect your pet’s well-being while minimizing the lifetime cost of care. This includes comprehensive semi-annual physical exams, laboratory work, nutritional counseling, specialized care for senior-aged pets, balanced vaccines, microchip pet identification, and a variety of other veterinary services.

More about the Role
Reporting into the Practice Manager, the Groomer looks after the condition of the patient’s coat by providing services to keep the patient clean and well-cared for. Working with a variety of patients (breeds and sizes), the Groomer is responsible for patient bathing, fur and teeth brushing, nail trimming and grinding. The Groomer engages with clients to understand expectations, patient special needs, and desired outcomes. The Groomer is also responsible to ensure grooming rooms or designated space is clean, sanitized, safe, and secure.

This position pays 50% commission on grooming services provided.

Competencies

• Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
  
• Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas.
  
• Communicating: Conveying instructions to clients and teammates to ensure successful pet services/care are provided.
  
• Active Listening: When listening to clients regarding service to pet listen for understanding and repeat back requests to ensure client expectations are met. May need to communicate and actively listen to Doctors if a patient is at the practice for multiple service and treatments.
  
• Organization Skills: Following client instructions, maintain consistent workflow to ensure client commitments are met, and other job-related items while managing multiple pets and clients.
  
• Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction. Be client centric.

Essential Responsibilities

• Admits patients noting the client’s specific instructions to ensure a quality outcome including contact information and pick up time.
• Determines any veterinary services required during the client’s visit. In accordance with hospital operating instructions, determines care required in agreement with the individual needs and circumstances of the patients.
• Observes patient appearance and activity for general physical condition, obvious signs of illness, disease and discontent. Parts patient’s hair to check for ticks, fleas, red, sore or inflamed areas and any lumps. Reports signs of illness, disease, injury or unusual activity to veterinary technicians or veterinarians.
• Appropriately handles patients and as needed, properly restrains hard-to-control patients.
• Performs bathing services, including shampooing and drying.
• Performs grooming services, including brushing, clipping, hand scissoring, trimming and shaping the patient’s coat. Appropriately shapes hair using knowledge of patient characteristic, grooming techniques, styles, and client’s instructions.
• Stays current and up to date on new techniques and trends that client are looking for as related to provided services.
• Provides medication (when instructed) and general cleansing, parasite control baths, pedicures, medicated dips (when instructed) and ear cleansing, as required for each patient.
• Applies technical knowledge of products and medications sold, including dietary products.
• Explains and educates clients on products and answers questions regarding product purchase/use.
• Performs work according to established methods specified in practice procedure manual or following special instructions.
• Performs all general maintenance of grooming room and yard; cleans and disinfects cages, tubs, grooming tables, and yard at least once daily. Vacuums and mops floor; empties trash; cleans clipper blades, scissors and brushes after use; performs monthly dryer and clipper maintenance.
• Delivers final groomed patient to client and ensures satisfaction. Appropriately addresses concerns.
• Where applicable, trains, supervises, and assists the Grooming Assistant in their performance of a variety of service functions. Sets performance standards and monitor performance.
• Conducts timely performance evaluations.
• Performs other duties as assigned.

Requirements/Qualifications

• Ability to work on weekends as required
• Experience grooming / caring for animals
• Previous veterinary experience preferred
• Client satisfaction references preferred
• Ability to lift patients up to 25 pounds; ability to lift patients over 25 pounds with assistance
• Practices OSHA safety techniques including proper PPE

Benefits Offered

• Paid time off
• Health insurance; dental insurance; vision insurance
• Retirement benefits or accounts
• Bonus incentive
• Flexible work schedules
• Career and professional development
• Employee Assistance Program
• Employee Referral Program

Benefits offered may vary depending on full or part time employment status according to company policy.

Pay Range
USD $13.00 – USD $13.00 /Hr.

Apply now →

At Indian Hills Animal Clinic, we offer pet wellness care based on the belief that prevention is the best means to protect your pet’s well-being while minimizing the lifetime cost of care. This includes comprehensive semi-annual physical exams, laboratory work, nutritional counseling, specialized care for senior-aged pets, balanced vaccines, microchip pet identification, and a variety of other veterinary services.

Requirements/Qualifications
Eligibility

Must be currently enrolled in an AVMA Accredited Veterinary School

Must be able to provide student PLIT

Apply now →

Practice

At Indian Hills Animal Clinic, we offer pet wellness care based on the belief that prevention is the best means to protect your pet’s well-being while minimizing the lifetime cost of care. This includes comprehensive semi-annual physical exams, laboratory work, nutritional counseling, specialized care for senior-aged pets, balanced vaccines, microchip pet identification, and a variety of other veterinary services.

Position Purpose

Come extern with us!

Heartland Veterinary Partners’ Vet Tech Externship Program works to provide paid externship support for veterinary technician students. 

Externship length & requirements are dependent upon your university.

Requirements/Qualifications

Eligibility

Must be currently enrolled in an accredited Veterinary Technician School

Apply now →